Services

Homework

Time is allocated for each child to complete homework activities. This is a particularly important time as it allows children to focus on tasks in a supervised environment. If a child has no homework or finishes prior to the time allowed, they will be able to choose other suitable activities which have an education focus.

Our staff are not able to enforce children to complete homework. They are also not teaching staff and are not expected to understand or interpret the school curriculum. However staff will provide support to children in order for them to complete homework tasks and to encourage each child to have a positive attitude towards school and homework

If there are any issues regarding homework or your child has specific needs please make sure the Programme Co-ordinator is aware of this and the information is included on the Enrolment form.

Meals & Snacks

Afternoon tea is provided in our After School Care and Vacation Care sessions and is included in the fee structure. A variety of healthy food choices will be on offer as well as fresh fruit and water. Food is prepared using the food and safety guidelines from the Food Safety Authority of Ireland. The menu will be displayed each week and we welcome suggestions from children and parents.

If your child has any allergies or any special food requirements or you do not want your child to participate please include this on the Enrolment Form and advise the Programme Co-ordinator who will discuss this with you to ensure your child receives appropriate food at each session of care. At times we may have children with specific food allergies or needs attend our centre thus we will notify all families of the foods that will not be able to be used or provided to children. In Vacation Care programmes families will need to supply their child with morning tea and lunch every day unless indicated otherwise on the programme.

Excursions

We believe excursions offer variety and are an important part of a child’s learning experience. Parents and guardians will be notified of all details prior to the excursion date and for children to be able to leave the Sherpa Kids service site, parents/guardians must sign a permission slip in order for their children to be allowed to attend. A risk assessment will be compiled for each excursion and this will also help in determining the staff ratio for the activity. An Excursion Permission Form or the Vacation Care booking form which will need to be signed and returned prior to all excursions. If staff feel that children may be put at risk, the outing will be postponed or cancelled and children will remain at the programme and alternative activities will be organised.

Communication

Our Sherpa Kids newsletter will be emailed to our families and community so up to date information about our staff, policies, fees, upcoming programme activities and special events is communicated. We also will reflect on the fun that we have had in our programme and share any ideas and community information that you may find useful. We also have notice boards and display areas which also contain information you will find useful such as staff & programme information, the weekly menu and examples of children’s activities, so please take the time to check these regularly.

Personal Belongings

We recommend children do not bring mobile phones, iPods, electronic games, toys or money to Sherpa Kids. Sherpa Kids staff cannot take responsibility if these items are lost, stolen or damaged.

Lost Property

Sherpa Kids staff endeavours to remind and assist children about their personal belongings. We encourage personal responsibility by the children and do not accept responsibility for any items of clothing or otherwise lost or left in the school grounds. Unnamed property left on site will be left in the Sherpa Kids centre and if necessary may also be handed into the school to add to their lost property at the end of each week.

Damage to Property

Staff will take due care and responsibility regarding the structural and non-structural property and its use. Parents or guardians may be liable for replacement costs of equipment or property damaged by their children.

Compliments & Complaints Procedure

We welcome the feedback of any parent, guardian or member of the Sherpa Kids community or host of our programme. It is our intention to deliver the best service and customer satisfaction within the standards and guidelines of our service provision. Please notify the Programme Co-ordinator that there is something you wish to discuss with them or bring to their attention. This can be done verbally or in written form.   All compliments and complaints should be put in writing – a form is available onsite to do this. With a complaint situation a resolution will be sought as quickly as possible.

If the matter is not resolved to your satisfaction or it is inappropriate to raise it with the Programme Co-ordinator in the first instance it should be escalated to the Owner.

No Smoking

Staff, parents and visitors to our service are not permitted to smoke at any time at our service site or anywhere on the school grounds.